Policy - Terre Ostili

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Italy : 1 - 4 business days
  • Europe : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Sizing details

We use the standard size (35mm) shown on the monster manual and we supply several other formats. If you need an even larger miniature please contact us and we will happy sort this out together.

Custom and personalized orders

If you'd like something custom made then get in touch and we'll see what we can do for you!

Gift wrapping and packaging

We believe that our package represent us as much as the product they contain. For this reason we make them with care and dedication. We ensure that our packages are going to be perfect for a gift or simply to be displayed on a shelf and at the same time we design them bearing in mind that all models are transported safely. You are gonna love them!

Can I choose the color of the initiative tracker included in each miniature list?

Sure you can!
Just write me a message!

What should I do if my order doesn't arrive in the estimated time?

Let us know as soon as possible.
Your passion is what push us forward to do our best so we will try to solve everything as fast as possible!

My item arrived broken in the box :(

Don't worry!
Just write me a message and attach 1/2 photos and we will manage together how to solve the problem!

Legal imprint