The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We use the standard size (35mm) shown on the monster manual and we supply several other formats. If you need an even larger miniature please contact us and we will happy sort this out together.
If you'd like something custom made then get in touch and we'll see what we can do for you!
We believe that our package represent us as much as the product they contain. For this reason we make them with care and dedication. We ensure that our packages are going to be perfect for a gift or simply to be displayed on a shelf and at the same time we design them bearing in mind that all models are transported safely. You are gonna love them!
Sure you can!
Just write me a message!
Let us know as soon as possible.
Your passion is what push us forward to do our best so we will try to solve everything as fast as possible!
Just write me a message and attach 1/2 photos and we will manage together how to solve the problem!